October 17, 2026 · 1 minute read
Advanced Mode and the Help Desk: Ask Fuela and get the work done
Fuela's own space in chat, and a Help Desk that turns every request into a tracked task.
Basim Mousilli · October 17, 2026
Chat that does the work
Advanced Mode is Fuela's own space in chat. It has a name, a banner and a clear way back to normal chat. When Fuela needs a decision, it shows a card that says in plain words who asked and what for.
A Help Desk with a front door
Requests that arrive in the Help Desk, the team chat or a brand's room turn into tasks on their own. Nothing sits in a scroll waiting for someone to notice.
See the whole desk
Advanced Mode on the Help Desk shows open requests, response times, who has the ball, and what is overdue against the target, by brand and by person.
The question goes in. The task comes out. Somebody owns it.
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