October 17, 2026 · 1 minute read
Advanced Mode and the Help Desk: Built for law firms
Every request from the team or a client becomes a task with an owner and a clock.
Basim Mousilli · October 17, 2026
Every request answered, and counted
In a firm, a request that sits is a client waiting.
Chat that does the work
Advanced Mode is Fuela's own space in chat. When Fuela needs a decision, it shows a card that says in plain words who asked and what for.
Requests become tasks
A message in the team chat or a client's room becomes a task on its own. It has an owner and a clock.
Know who has the ball
See open requests, how fast you respond, who is holding each one and what is overdue against your own target. Where the delay is a person or a step, you can finally see it.
Faster intake starts with a desk that never loses a request.
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